Displayed are some of the most frequently asked questions. If you have any other questions that are not listed here feel free to contact me directly through my contact form here.
How much does shipping cost?
Shipping for all my items is free to the UK! Please contact me for details for posting outside of the UK.
How Long will it take for my package to arrive?
Items are sent within 3 days after your order and payment is recieved via Royal Mail first class. They should take between 1-3 days to arrive to you.
Does Pixie Stixx accept returns?
Yes. If you are unsatisfied with your purchase in any way you can return it to me after 7 days of recieving it. You will receive your refund minus the cost of shipping (if a charge was inccured). Just be sure to use the original packaging or similar to insure its safe journey through the shipping process. Refunds are sent through paypal once i have recieved it.
Does Pixie Stixx do custom orders/commisions?
Yes! If you have an idea that you would like me to have a go at then simply email me on [email protected] or use the contact form with your thoughts. I'll present you with a quote and we can go from there.
Or if you'd prefer something I have already made but just in a different colour, there's no extra charge. Simply say a colour or link me to another image that displays your colour choice. Once your listing is paid for I can get it made within 2-4 days and ship it as soon as its done.
Can i wear my jewellery in the shower?
No, this may damage your item. However the odd water emersion shouldn't harm the piece too much but may shorten the life of your piece.
- How much does shipping cost?
- How long will it take for my package to arrive?
- Does Pixie Stixx accept returns?
- Does Pixie Stixx do custom orders/commisions?
- Can I wear my jewelry in the shower?
How much does shipping cost?
Shipping for all my items is free to the UK! Please contact me for details for posting outside of the UK.
How Long will it take for my package to arrive?
Items are sent within 3 days after your order and payment is recieved via Royal Mail first class. They should take between 1-3 days to arrive to you.
Does Pixie Stixx accept returns?
Yes. If you are unsatisfied with your purchase in any way you can return it to me after 7 days of recieving it. You will receive your refund minus the cost of shipping (if a charge was inccured). Just be sure to use the original packaging or similar to insure its safe journey through the shipping process. Refunds are sent through paypal once i have recieved it.
Does Pixie Stixx do custom orders/commisions?
Yes! If you have an idea that you would like me to have a go at then simply email me on [email protected] or use the contact form with your thoughts. I'll present you with a quote and we can go from there.
Or if you'd prefer something I have already made but just in a different colour, there's no extra charge. Simply say a colour or link me to another image that displays your colour choice. Once your listing is paid for I can get it made within 2-4 days and ship it as soon as its done.
Can i wear my jewellery in the shower?
No, this may damage your item. However the odd water emersion shouldn't harm the piece too much but may shorten the life of your piece.